AhsayCBS (DIY)AhsayOBM crash during VMware backup
February 11, 2025
Symptom
AhsayOBM may display an error "Problematic: frame" or your VMware web management client may have warning "Virtual Machine disks consolidation is needed".
Cause
AhsayOBM crash during VMware backup often can be due to problematic snapshot that remained on the VM machine. AhsayOBM will crash if it attempts to access those problem snapshots.
Resolution
Clean up all snapshots and consolidate the disk for the VM machine:
- Refer to the following instruction: Consolidate Snapshots
- On the page, choose your "Selected product version" corresponding to your environment.
- Follow the procedure outlined in the article.
- Run the backup job again.