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Technical Videos

Blank password is not allowed because of an account restriction.

When creating a file backup set for a Windows computer with no password setup, the following error message is displayed:

Another backup job is still running. Backup skipped - AhsayOBM/AhsayACB Agent

When performing a backup of any type, the following warning message is displayed on the AhsayOBM / AhsayACB user interface:

"Another backup job is still running. Backup skippped."

Failed to save encrypted backup set encryption key to server. Failed to get OutputStream of file

When performing a backup of any type, the following warning message is received in the backup report:

"Cannot use Volume Shadow Copy backup, backup this volume by using normal operation" error

The file backup failed and the report contains the following entries:

[SQLITE_BUSY] The database file is locked (database is locked), database path: ....\index\index.db

When performing a file backup, the following message is received in the backup report:

[SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed)

When performing a backup job of any type on the AhsayOBM / AhsayACB client application, the following error message is received in the backup report:

AhsayCBS Dashboard shows "GetIndexXml execute Invalid login name"

When accessing the AhsayCBS web console by going to System Errors (Monitoring > Dashboard > System Errors), the following entries were found:

Suggestions on antivirus exclusions to improve performance of Ahsay software on Windows

Optimize your Ahsay software by whitelisting certain processes and directory paths to avoid any conflict with your antivirus software!

User does not have permissions to list mailbox (MS Exchange mail level (EWS) backup)

When performing an MS Exchange 2013, 2016, or 2019 (EWS) mail level backup, the following error message is received in the backup report:

Microsoft ODBC SQL Server driver shared memory SSL security error (MS SQL backup)

Please use the following steps on [Microsoft][ODBC SQL Server Driver][Shared Memory] SSL Security error (MS SQL backup).

Symptom:

Insufficient disk space available for temporary directory. Required free space at least: 100MB

When performing a backup of any type, the following error message is received in the backup report:

Cannot start shadow copy VSS_E_WRITERERROR_NONRETRYABLE (MS SQL server with ACT! software)

Please use the following steps on Cannot start shadow copy (VSS_E_WRITERERROR_NONRETRYABLE) (MS SQL server with ACT! software).

Symptom: