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Technical Videos

How to force another auto update on AhsayOBM/AhsayACB clients?

Please use the following steps on How to force another Auto Update on AhsayOBM / AhsayACB clients.

Troubleshooting problems with missing scheduled backup

Please use the following steps on Troubleshooting problem with missing scheduled backup.

VSS_E_UNEXPECTED_PROVIDER_ERROR (MS Exchange database backup)

Please use the following steps on [VSSDatabaseExpt] VSS_E_UNEXPECTED_PROVIDER_ERROR (MS Exchange database backup).

"etilqs" files are generated during backup and restore jobs

Cache files are generated from the temporary drive during execution of backup or restore jobs.

The user home for user 'username' is not available

The user home for user 'username' is not available.

The issue indicates that CBS cannot locate the backup user's directory in any User Home path.

Accepting Data menu on the AhsayCBS web console shows error status 500

When attempting to access the [Replication] > [Accepting Data] menu on the AhsayCBS web console, the following error is displayed:

  • Status Code : 500

    Servlet Name : action

Troubleshooting backup problems with inaccessible network drive

Please use the following steps on Troubleshooting backup problem with inaccessible network drive.

AhsayOBM v8.5.4.x on Synology DSM 7 insufficient permission

When performing a Backup or Restore, an Insufficient Permissions message might be encountered.

To resolve this issue, you may grant read and write permissions to AhsayOBM:

Backup server URL option is hidden in the AhsayOBM and AhsayACB GUI

To learn how to make the Backup Server URL option visible in AhsayOBM / AhsayACB when you click "Show Advanced Option" in the login screen, follow the steps below.

To make visible on a specific client machine:

IIS Windows page is displayed when accessing AhsayCBS localhost

IIS Windows page is displayed instead of the AhsayCBS web console.

The IIS web server is installed and enabled on the AhsayCBS server, causing a conflict between the AhsayCBS and IIS.

Factors affecting backup performance of AhsayACB and AhsayOBM

The speed of running a backup job may depend on various factors.

How to run a data integrity check on a Linux CLI machine?

Please use the following steps on How to run a Data Integrity Check on Linux (CLI) machine?