Technical Videos

Cache files are generated from the temporary drive during execution of backup or restore jobs.

Please use the following steps on How do I renew the Ahsay self-signed SSL and CA certificate on my AhsayCBS backup server?.

The user home for user 'username' is not available.

The issue indicates that CBS cannot locate the backup user's directory in any User Home path.

This Know-How video discusses how to rebuild a single backup set created in version 6 if the client application has not been updated and still runs version 6 AhsayOBM / AhsayACB, but the backup server has already been upgraded from version 6 to ve

Please use the following steps on Troubleshooting backup problem with inaccessible network drive.

When attempting to access the [Replication] > [Accepting Data] menu on the AhsayCBS web console, the following error is displayed:

• Status Code : 500

  Servlet Name : action

This Know-How video contains instructions on how to manually move backup accounts between different User Homes on the same server.

In this video, the following assumptions were made:

This video contains instructions on how to increase the number of available replication threads on an AhsayCBS backup server to improve the overall replication speed.

When performing a Backup or Restore, an Insufficient Permissions message might be encountered.

To resolve this issue, you may grant read and write permissions to AhsayOBM:

Please use the following steps on How to run a Data Integrity Check for backup data stored in backup destination?

To learn how to make the Backup Server URL option visible in AhsayOBM / AhsayACB when you click "Show Advanced Option" in the login screen, follow the steps below.

To make visible on a specific client machine:

There are several errors that can be encountered related to corrupt user settings file.

Here are some errors that users may encounter upon opening the AhsayOBM / AhsayACB user interface: