Skip to main content

Article ID

5031

Last Reviewed Date

Product Version

AhsayACB / AhsayOBM: 7 or above

Operating System

All Platforms

Description

This Know-How article lists the path where you can find the client application logs for the different platforms.

Solution

  • Windows
  • macOS
  • Linux
  • Synology
  • QNAP
  • AhsayCBS Agentless platform
  1. Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)

    Backup and restore logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

    %UserProfile%\.obm\log\${backupset_id}\Backup
    %UserProfile%\.obm\log\${backupset_id}\Restore
    		
    or
    		
    %UserProfile%\.acb\log\${backupset_id}\Backup
    %UserProfile%\.acb\log\${backupset_id}\Restore
    		
    For example:
    C:\Users\Administrator\.obm\log\1449711651766\Backup
    		
  2. Scheduler Debug Logs (debug.log)

    Schedule debug logs contain information on the scheduler process, for example if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

    %UserProfile%\.obm\log\Scheduler
    				
    or
    		
    %UserProfile%\.acb\log\Scheduler
    				
    For example:
    C:\Users\Administrator\.obm\log\Scheduler
    		
  3. System Log (YYYY-MM-DD.log)

    System logs contain information on the daily activities performed by the client application, for example login audit, start/end of backup and restore job, start/end of utility job (e.g. data integrity check, space freeing up), and start/end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

    %UserProfile%\.obm\log\System
    				
    or
    		
    %UserProfile%\.acb\log\System
    		
    For example:
    C:\Users\Administrator\.obm\System
    		
  4. Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)

    Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

    %UserProfile%\.obm\system\IntegrityCheck
    				
    or
    		
    %UserProfile%\.acb\system\IntegrityCheck
    				
    For example:
    C:\Users\Administrator\.obm\system\IntegrityCheck
    		
  5. Space Freeing Up Log (YYYY-MM-DD-hh-mm-ss.log)

    Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

    %UserProfile%\.obm\system\SpaceFreeUp
    				
    or
    		
    %UserProfile%\.acb\system\SpaceFreeUp
    				
    For example:
    C:\Users\Administrator\.obm\system\SpaceFreeUp
    		
  6. Auto Update Agent Log (aua.log)

    AUA logs contain information on the auto update process, for example if the process is running, and if an update was performed successfully. The AUA log can be found in the following directory path:

    %ALLUSERSPROFILE%\Application Data\AhsayOBM\log
    				
    For example:
    C:\ProgramData\AhsayOBM\log
    		
  7. Cloud Backup Suite Log (cbs.log)

    Cloud Backup Suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler, CDP (Continuous Backup) and AUA (Auto Update Agent) processes were started successfully. The Cloud Backup Suite log can be found in the following directory path:

    %ALLUSERSPROFILE%\Application Data\AhsayOBM\log
    				
    For example:
    C:\ProgramData\AhsayOBM\log
    		
  8. Continuous Backup Log (cdp.log)

    Continuous backup logs contain information on the continuous backup process, for example, which backup set has the continuous backup option enabled for the client computer. The continuous backup log can be found in the following directory path:

    %ALLUSERSPROFILE%\Application Data\AhsayOBM\log
    				
    For example:
    C:\ProgramData\AhsayOBM\log
    		
  1. Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)

    Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

    ~/.obm/log/${backupset_id}/Backup
    ~/.obm/log/${backupset_id}/Restore
    
    or
    
    ~/.acb/log/${backupset_id}/Backup
    ~/.acb/log/${backupset_id}/Restore
    
    For example:
    /Users/administrator/.obm/log/1449711651767/Backup
    
  2. Scheduler Debug Logs (debug.log)

    Schedule debug logs contain information on the scheduler process, for example, if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

    ~/.obm/log/Scheduler
    		
    or
    
    ~/.acb/log/Scheduler
    
    For example:
    /Users/administrator/log/Scheduler
    
  3. System Log (YYYY-MM-DD.log)

    System logs contain information on the daily activities performed by the client application, for example login audit, start/end of backup and restore job, start/end of utility job (e.g. data integrity check, space freeing up), and start/end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

    ~/.obm/log/System
    				
    or
    		
    ~/.acb/log/System
    		
    For example:
    /Users/administrator/.obm/log/System
    		
  4. Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)

    Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

    ~/.obm/system/IntegrityCheck
    				
    or
    		
    ~/.acb/system/IntegrityCheck
    				
    For example:
    /Users/administrator/.obm/system/IntegrityCheck
    		
  5. Space Freeing Up Logs (YYYY-MM-DD-hh-mm-ss.log)

    Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

    ~/.obm/system/SpaceFreeUp
    				
    or
    		
    ~/.acb/system/SpaceFreeUp
    				
    For example:
    /Users/administrator/.obm/system/SpaceFreeUp
    		
  6. Auto Update Agent Logs (aua.log)

    AUA logs contain information on the auto update process, for example if the process is running, and if an update was performed successfully. The AUA log can be found in the following directory path:

    ${Install_Dir}/log
    				
    For example:
    /Applications/AhsayOBM.app/log
    		
  7. Cloud Backup Suite Logs (cbs.log)

    Cloud Backup Suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler and AUA (Auto Update Agent) processes were started successfully. The Cloud Backup Suite log can be found in the following directory path:

    ${Install_Dir}/log
    				
    For example:
    /Applications/AhsayOBM.app/log
    		
  1. Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)

    Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

    ~/.obm/log/${backupset_id}/Backup
    ~/.obm/log/${backupset_id}/Restore
    
    For example:
    /root/.obm/log/1449711651768/Backup
    
  2. Scheduler Debug Logs (debug.log)

    Schedule debug logs contain information on the scheduler process, for example, if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

    ~/.obm/log/Scheduler
    
    For example:
    /root/log/Scheduler
    
  3. System Log (YYYY-MM-DD.log)

    System logs contain information on the daily activities performed by the client application, for example login audit, start/end of backup and restore job, start/end of utility job (e.g. data integrity check, space freeing up), and start/end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

    ~/.obm/log/System
    		
    For example:
    /root/.obm/log/System
    		
  4. Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)

    Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

    ~/.obm/system/IntegrityCheck
    						
    For example:
    /root/.obm/system/IntegrityCheck
    		
  5. Space Freeing Up Logs (YYYY-MM-DD-hh-mm-ss.log)

    Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

    ~/.obm/system/SpaceFreeUp
    					
    For example:
    /root/.obm/system/SpaceFreeUp
    		
  6. Auto Update Agent Logs (aua.log)

    AUA logs contain information on the auto update process, for example if the process is running, and if an update was performed successfully. The AUA log can be found in the following directory path:

    ${Install_Dir}/log
    				
    For example:
    /usr/local/obm/log
    		
  7. Cloud Backup Suite Logs (cbs.log)

    Cloud Backup Suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler and AUA (Auto Update Agent) processes were started successfully. The Cloud Backup Suite log can be found in the following directory path:

    ${Install_Dir}/log
    				
    For example:
    /usr/local/obm/log
    		
  1. Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)

    Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

    /volume_id/@appstore/product_name/.obm/log/${backupset_id}/Backup
    /volume_id/@appstore/product_name/.obm/log/${backupset_id}/Restore
    
    For example:
    /volume1/@appstore/AhsayOBM/.obm/log/1449711651768/Backup
    
  2. Scheduler Debug Logs (debug.log)

    Schedule debug logs contain information on the scheduler process, for example, if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

    /volume_id/@appstore/product_name/.obm/log/Scheduler
    
    For example:
    /volume1/@appstore/AhsayOBM/.obm/log/Scheduler
    
  3. System Log (YYYY-MM-DD.log)

    System logs contain information on the daily activities performed by the client application, for example login audit, start/end of backup and restore job, start/end of utility job (e.g. data integrity check, space freeing up), and start/end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

    /volume_id/@appstore/product_name/.obm/log/System
    		
    For example:
    /volume1/@appstore/AhsayOBM/.obm/log/System
    		
  4. Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)

    Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

    /volume_id/@appstore/product_name/.obm/system/IntegrityCheck
    						
    For example:
    /volume1/@appstore/AhsayOBM/.obm/system/IntegrityCheck
    		
  5. Space Freeing Up Logs (YYYY-MM-DD-hh-mm-ss.log)

    Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

    /volume_id/@appstore/product_name/.obm/system/SpaceFreeUp
    					
    For example:
    /volume1/@appstore/AhsayOBM/.obm/system/SpaceFreeUp
    		
  6. Cloud Backup Suite Logs (cbs.log)

    Cloud Backup Suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler process was started successfully. The Cloud Backup Suite log can be found in the following directory path:

    /volume_id/@appstore/product_name/obm/log
    				
    For example:
    /volume1/@appstore/AhsayOBM/obm/log
    		
  1. Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)

    Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

    ${system_volume_path}/homes/admin/.obm/log/${backupset_id}/Backup
    ${system_volume_path}/homes/admin/.obm/log/${backupset_id}/Restore
    
    For example:
    /share/CACHEDEV1_DATA/homes/admin/.obm/log/1533036227811/Backup
    
  2. Scheduler Debug Logs (debug.log)

    Schedule debug logs contain information on the scheduler process, for example, if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

    ${system_volume_path}/homes/admin/.obm/log/Scheduler
    
    For example:
    /share/CACHEDEV1_DATA/homes/admin/.obm/log/Scheduler
    
  3. System Log (YYYY-MM-DD.log)

    System logs contain information on the daily activities performed by the client application, for example login audit, start/end of backup and restore job, start/end of utility job (e.g. data integrity check, space freeing up), and start/end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

    ${system_volume_path}/homes/admin/.obm/log/System
    		
    For example:
    /share/CACHEDEV1_DATA/homes/admin/.obm/log/System
    		
  4. Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)

    Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

    ${system_volume_path}/homes/admin/.obm/system/IntegrityCheck
    						
    For example:
    /share/CACHEDEV1_DATA/homes/admin/.obm/system/IntegrityCheck
    		
  5. Space Freeing Up Logs (YYYY-MM-DD-hh-mm-ss.log)

    Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

    ${system_volume_path}/homes/admin/.obm/system/SpaceFreeUp
    					
    For example:
    /share/CACHEDEV1_DATA/homes/admin/.obm/system/SpaceFreeUp
    		
  6. Cloud Backup Suite Logs (cbs.log)

    Cloud Backup Suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler process was started successfully. The Cloud Backup Suite log can be found in the following directory path:

    ${system_volume_path}/.qpkg/AhsayOBM/obm/log
    				
    For example:
    /share/CACHEDEV1_DATA/.qpkg/AhsayOBM/obm/log
    		

Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)

Backup and restore job logs contain information on all backup and restore jobs performed by agentless (Run on Server). Backup and restore logs can be found in the following directory paths accessible only to admins with access to the AhsayCBS User Home storage:

%AhsayCBSUserHome%\%username%\db\ClientLogs\Ahsay Cloud Backup Suite\log\%{backupset_ID}%\Backup
%AhsayCBSUserHome%\%username%\db\ClientLogs\Ahsay Cloud Backup Suite\log\%{backupset_ID}%\Restore

or

$AhsayCBSUserHome/$username/db/ClientLogs/Ahsay Cloud Backup Suite/log/${backupset_ID}/Backup
$AhsayCBSUserHome/$username/db/ClientLogs/Ahsay Cloud Backup Suite/log/${backupset_ID}/Restore

For example:
C:\Program Files\AhsayCBS\user\JohnDoe\db\ClientLogs\Ahsay Cloud Backup Suite\log\1449711651766\Backup
/usr/local/cbs/user/JohnDoe/db/ClientLogs/Ahsay Cloud Backup Suite/log/1449711651766/Backup