Cannot create backup account with mapped drive as User Home in CBS

June 2, 2025

Product Version

AhsayCBS: 7.3.2.0 - 7.5.0.6

Operating System

Windows

Symptom

When creating a backup account on a mapped drive via the AhsayCBS console, the following error message is displayed:

The system cannot find the path specified. , 'Drive_letter\path'

cannot-create-backup-account-with-mapped-drive-as-userhome-01.png

Cause

This is a known issue with AhsayCBS version 7.3.2.0 - 7.5.0.6.

Resolution

To resolve the issue, re-create the network shared User Home with UNC path instead of a mapped drive. Refer to the following steps:

  1. Configure the AhsayCBS service in services.msc:
    • [Control Panel] > [Administrative Tools] > [Services] > [Ahsay Cloud Backup Suite]

  2. Under the [Log On] tab, select [Log on as] then enter the login credentials of an operating system account with permission to access the network path (to be configured as user home):

    cannot-create-backup-account-with-mapped-drive-as-userhome-02.png

  3. Restart the AhsayCBS service afterward.
  4. Configure the network user home via the AhsayCBS console:
    • Login to the AhsayCBS console.

    • Select [Backup / Restore] and [Basic]:

      cannot-create-backup-account-with-mapped-drive-as-userhome-03.png

    • Click on the [Create] button, enter the UNC path to the network user home:

      cannot-create-backup-account-with-mapped-drive-as-userhome-04.png

      Use an UNC path (e.g. \\hostname\user_home) instead of a mapped drive letter.
    • Click [Add], then [Save] afterward to create the user home.
  5. Create the backup account on the network user home again afterward.
Troubleshooting