AhsayCBS service stopped with 'Exceed User Quota' during evaluation

June 3, 2025

Product Version

AhsayCBS: 7.5.0.0 - 7.5.0.2

Operating System

All Platforms

Symptom

Backup service stopped after upgrading AhsayOBS from version 6 to AhsayCBS version 7.5.0.0 - 7.5.0.2. Further checking on the Activities Log on the AhsayCBS console, the following error messages are displayed:

Timestamp	Type	Message
YYYY-MM-DD hh:mm:ss	LicenseInfo	Verifying online license, License Name = 'license_name', License Key = 'license_key'
...	LicenseInfo	Product Key Activation Requesting
...	LicenseError	Exceed User Quota. Backup Server Stopped
...	LicenseError	[Thread][Job][LicenseExpiryCheck] Exceed User Quota. Backup Server Stopped
...

Activities Log can be viewed by logging into the AhsayCBS web console, at Monitoring > Backup / Restore Logs > Activities Log.

Cause

This issue can occur if the number of backup accounts exceeded the user quota available on the license (e.g. increase of account usage due to the new licensing model (per device to backup)), for example:

Client Software	Quota	Used	Available
AhsayOBM	10	12	-2
AhsayACB	10	2	8

Even with the user quota exceeded, the AhsayCBS server should not be stopped until the 60 days evaluation period is reached.

This is a known issue with AhsayCBS version 7.5.0.0 - 7.5.0.2.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above.