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Connector settings missing after CBS upgrade via Windows installer

June 2, 2025

Product Version

AhsayCBS: 7.7.0.0

Operating System

Windows

Symptom

For AhsayOBS / AhsayCBS server with more than 2 connectors configured, connector settings are missing after upgrading the backup server application to AhsayCBS version 7.7.0.0.

This issue will only affect AhsayOBS / AhsayCBS installation on Windows, for upgrade performed with the cbs-win.exe executable file.

Cause

This is a known issue with the AhsayCBS version 7.7.0.0 upgrade executable file. Only the second last and last connectors in the connect list (within the server.xml configuration file) was migrated during the upgrade process.

Resolution

This issue has been resolved in AhsayCBS v7.9.0.0 or above.

If you've already upgraded to v7.7.0.0, login to the AhsayCBS to re-configure the connector settings:

  1. Select Basic under System Settings

    connector-settings-missing-after-cbs-upgrade-via-windows-installer-01.png

  2. Recreate the missing connectors under the Connectors section of the setting menu.

    connector-settings-missing-after-cbs-upgrade-via-windows-installer-02.png

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.