AhsayCBS (DIY)Cannot view backup/restore report in CBS console right after job
June 2, 2025
Product Version
AhsayCBS: 7.3.2.0 or above
Operating System
All Platforms
Symptom
Cannot view the backup / restore report from the AhsayCBS console right after a job is completed.
In the AhsayCBS console at [Backup / Restore] > [Users, Groups & Policies] > [username] > [Report], there is no icon displayed for downloading the PDF report:
Cause
The backup / restore report may not be available immediately right after the backup / restore job is completed.
Starting from AhsayCBS version 7.3.2.0, backup and restore reports are generated by a system routine job of AhsayCBS, that is performed quarter hourly. The job is performed at 0, 15, 30 and 45th minutes of every hour.
Resolution
Simply wait for the report to be generated by the system routine job, the maximum waiting time should be less than 15 minutes.