AhsayCBS (DIY)Cannot remove non-existing backup source in CloudFile backup
June 2, 2025
Product Version
AhsayCBS: 7.9.0.0 - 7.15.2.2
Operating System
All Platforms
Symptom
When performing a Cloud File backup, the following warning message is received in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | warn | YYYY/MM/DD hh:mm:ss | Backup source "backup_source_path" does not exist! |
| * | ... | ... | ... |
The corresponding data path had been deleted from the backup source location (e.g. from the cloud storage), but the user cannot remove non-existing backup source via the Backup Source selection menu on the AhsayCBS console.
Cause
This is a known issue with AhsayCBS version 7.9.0.0 - 7.15.2.2.
Resolution
To resolve the issue, patch the AhsayCBS application to version 7.15.4.10 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.