Failed to save encrypted backup set encryption key to server. Failed to get OutputStream of file

Article ID

2011

Last Reviewed Date

Product Version

AhsayACB / AhsayOBM: 7.17 or above

Operating System

All platforms

Symptom

When performing a backup of any type, the following warning message is received in the backup report:

No. Type Timestamp Log
* ... ... ...
* info ... Downloading server file list... Completed
* ... ... ...
* warn YYYY/MM/DD
hh:mm:ss		 Failed to save encrypted backup set encryption keys to server. Failed to get OutputStream of file: backup_id/settings/EncryptionKeys-YYYY-MM-DD.json.rgz, com.ahsay.afc.cloud.d: [ObsManager.newFolderIterator] Failed to list path: backup_id settings.
* ... ... ...

Cause

The message suggests that the encryption key of the affected backup set cannot be saved to the backup server. A possible cause of this issue may be related to unstable connection between the AhsayOBM / AhsayACB clients and the AhsayCBS server.

Resolution

To resolve the issue, increase the upload timeout value for all affected client(s).

  1. Open the afc.opt file under the AhsayOBM / AhsayACB installation folder with a text editor.
  2. Add the following line to the end of the file:

    com.ahsay.afc.cloud.cache.AbstractCachedCloudManager.readTimeout=180

    afc.opt
    ...
    com.ahsay.ani.fsutil.FolderIterator.debug=
    com.ahsay.ani.fsutil.FolderIterator.javaOnly=
    com.ahsay.afc.cloud.cache.AbstractCachedCloudManager.readTimeout=180
    The value 180 seconds is for example purposes only, you can adjust the timeout value to another value if required.
  3. Save and exit from the text editor.
  4. Restart Ahsay Online Backup Manager Services / Ahsay A-Click Backup Services and client user interface.
  5. Perform the backup again to see if the problem persists.
Further increase the timeout value (e.g. to 300 seconds) if the problem persist. Alternatively, contact Ahsay support for further assistance.