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Article ID

2072

Product Version

AhsayOBM / AhsayACB: 9.1 or above

Operating System

All Platforms

Symptom

When performing a backup / restore, the following error occurs:

Failed to initialize RemoteBDB.Cloud. Error=The current index version "xxxx" is not compatible with the supported version "xxxx"

Cause

These are the possible reason for the error:

  • The backup client is running a higher version than the current backup version.
  • AhsayOBM / AhsayACB was downgraded to a lower version, resulting in an incompatible index.

Resolution

The current AhsayOBM / AhsayACB version for backup and restore must be the same.