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Article ID

2037

Product Version

AhsayOBM: 8.1 and above

Operating System

Windows

Symptom

When performing either a scheduled or manual MS SQL database backup job. The following backup error is received in the backup report:

No. Type Timestamp Log
info
* info ... Using Temporary Directory...
erro
* erro YYYY/MM/DD hh:mm:ss [Microsoft][ODBC SQL Server Driver][Shared Memory]
SSL Security error
[Microsoft][ODBC SQL Server Driver][Shared Memory]
ConnectionOpen (SECDoClient
Handshake())

Cause

The Transport Layer Security (TLS) version has not been enabled on the MS SQL Server.

Resolution

To resolve this issue, either:

  1. For MS SQL Server 2005, 2008, 2012, and 2014 database, backup in either ODBC and VSS backup mode, enable TLS version 1.0 on the SQL Server.

  2. For MS SQL Server 2016, 2017, and 2019 database, backup in either ODBC and VSS backup mode, enable TLS version 1.2 on the SQL Server.

Refer to the Requirements section in the Microsoft SQL Server Database Backup & Restore Guide for more details:

Microsoft SQL Backup and Restore Guide